Policies purchased AFTER 15 September 2026
Policy purchased BEFORE 15 September 2026
If you are an existing TID customer, and bought your policy before 15 September 2026, please use the links below to find the specific cover details and paperwork for your trip.
- View your Policy Document (PDS) to check what you are covered for.
- Log in to the Self Service Portal to change your details or update your trip dates.
- Log in to your account to Submit or View a Claim or call us on 02 8256 1537.
- Contact Emergency Assistance if you need urgent medical help while overseas.
- Contact Customer Service to discuss your policy.
- Check our latest Travel Alerts for your destination.
- If you’d like to share feedback or make a complaint, we’re still here. How to Make a Complaint.
- Need language assistance or TTY support? Here’s where to find our Interpretation & Teletypewriter Services.
- View our Privacy Policy
- View our Family Violence Policy
- View our Financial Hardship Support
Travel Far. Smile Wide.